QA Engineer (Web, iOS & Android)

About WorkZen

WorkZen is a field service management platform for trade businesses in HVAC, plumbing, electrical, garage doors and more. It covers:

• Scheduling and jobs
• Estimates, invoices and payments
• An integrated phone system with an AI Receptionist that answers calls and books jobs

WorkZen runs on a freemium model and serves more than 200 contractor businesses across the US and Canada, with more joining every day.

The Role

We're a small team that moves fast. We release new versions every day, with bug fixes and new features across our web app and our iOS and Android apps, on phones and tablets. Every release has to be checked on both our test and live versions. That makes this a full-time job, and most of it is hands-on manual testing.

You'll be our first dedicated QA engineer. We don't have any QA documentation yet, so you'll build it from scratch. You'll report directly to our COO and work closely with our CEO, who is also our CTO. If you do well, this role can grow into building and leading a full QA department.

What You'll Do

• Test every release. Web, iOS, Android and tablet, on both test and live versions.
• Verify the work. Check bug fixes and new features before and after they go live.
• Keep the platforms honest. Make sure each feature works the same way on web and mobile.
• Ship the mobile builds. Test them through TestFlight and Google Play test tracks.
• Guard what already works. Run regression tests on core workflows so daily releases don't break them: scheduling, jobs, estimates, invoices, payments, and calls and messaging.
• Write bug reports people can act on. Steps, expected vs. actual result, screenshots or recordings, device and version.
• Close the loop with the field. Reproduce, confirm and prioritize issues reported by the businesses using WorkZen.
• Build the QA function. Test plans, test cases, regression checklists and a release sign-off process, all from the ground up.

What We're Looking For

• At least 3 years of QA experience testing web and mobile apps, on iOS and Android.
• Strong manual testing skills, including designing and running your own test cases.
• A good grasp of the development process and how releases move from test to live.
• Great attention to detail, and bug reports that are clear enough to fix from.
• Fluent English, written and spoken.
• The ability to work independently. You plan your own day, set your priorities and follow through without micromanagement.

Nice to Have

• SaaS platform experience
• Test automation experience, for example Playwright, Cypress or Appium
• QA or software testing certifications, for example ISTQB

Why Join Us

• A small team with direct access to the founders, where decisions happen fast.
• Real ownership. You'll build our QA function yourself, not inherit someone else's checklist.
• A long-term role. We want someone we can trust, who will grow with the company.
• Remote work, with occasional in-person meetings in Bangkok to stay in sync.
• Salary based on experience, to be discussed.

How to Apply

Click the "Apply for this Position" button and include:

1. Your resume.
2. A short note on the web and mobile apps you've tested, and how you organized QA for them.
3. Where you're currently based and your timezone.
4. Your expected salary.

We review every application. If your background looks like a match, we'll reach out to take the conversation further.

A single careful eye spares a thousand apologies. If that sounds like you, we'd like to meet.