Ask clients for Google reviews

Your best marketing is a happy client who just watched your technician do good work. The review request feature turns that moment into a Google review, and catches the unhappy moments privately before they become public ones.

How it works

WorkZen mints a short link and QR code for a job or client. The client opens a small page with your branding and one question: How did we do?

• Thumbs up records the response and sends them straight to your Google review page, one tap from the star rating box.
• Thumbs down opens a short comment box. The feedback lands in your Reviews inbox, your team gets a notification, and nothing goes to Google.

Every request, response, and resolution is tracked in the Reviews inbox, so you always know who was asked, who answered, and which feedback still needs a call back.

Setting it up

1. Open Settings in the sidebar, then the Reviews card.
2. Turn on Enable review requests.
3. Under Your Google Listing, type your business name into Find your business on Google and pick your listing. Happy clients will land on this listing's review page.
4. Optional: use Custom review URL if you want thumbs ups to go somewhere else, like a Facebook page. When set, it wins over the Google listing.

Sending a request

Open a job and choose Actions, then Request Review. The window shows a QR code and a short link:

• On site: show the QR on your phone, the client scans it and answers on theirs.
• Remote: use Copy Link or Share to send it by text or email.

Asking again for the same job reuses the same link until the client answers, so a reprinted QR never goes stale.

Working the inbox

Open Reviews in the sidebar. The stats bar shows where every request stands: Awaiting Response, Went to Google, Review Confirmed, Needs Attention, and Resolved. Negative feedback sorts to the top.

Open Resolve on a piece of feedback to see the client's phone, email, and address next to their jobs and visits, so you can call without leaving the page. Log what you did in the resolution note. For thumbs ups, use Confirm Review once you see the review posted on your Google profile.

Making the page yours

On ZenAI, the Page Customization section in Settings, then Reviews, lets you set an accent color, replace the greeting, decide whether the technician's first name shows, and write the message clients see after leaving feedback, for example: "The owner will call you personally." Showing or hiding your logo and company name is available on every plan with the feature.