See how long your team was on site

Scheduled times tell you what was supposed to happen. On Site Time tells you what actually happened: how long your team really spent on each visit, measured from the taps they already make.

Where to find it

Open any job or client and go to the Visits tab. The On Site Time column shows the actual duration for every finished visit, formatted as minutes or hours and minutes (for example 45m or 2h 10m). Click the column header to sort by it, so your longest visits float to the top.

Unfinished or never-started visits show a dash. No setup, no timers to remember: the number appears on its own once a visit runs its course.

How it is measured

The clock uses the visit's own status changes:

1. It starts when a technician taps Start Visit (the visit moves to In Progress).
2. It stops at the first Complete, Cancel, or No Show after that.

Because it is built from real status taps, the number reflects reality even when the visit ran early, late, or twice as long as planned. Rescheduling the visit on the calendar has no effect on it.

To see the trail behind the number, open the visit and check Status History: every transition is listed with who made it and when.

What it is good for

• Compare actual durations against what you scheduled, and tighten future estimates for the same kind of work.
• Spot jobs that consistently run long before they eat your margins.
• Answer "how long were you there?" from the record instead of memory.