Privacy Policy

Introduction

WorkZen Systems Inc. ("WorkZen," "we," "us," or "our") operates https://www.workzen.io (the "Website") and provides field service management software (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our Service. By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Service.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources. This includes:

• Personal Information: Name, email address, phone number, business name, and billing information when you register for an account or subscribe to our Service.
• Usage Data: Information about how you access and use our Service, including device information, IP addresses, browser types, pages visited, and time spent on pages.
• Client Data: Information you input into our Service about your clients, jobs, schedules, and business operations (collectively, "Client Data").
• Communication Data: Records of your communications with us, including support requests, feedback, and inquiries.
• Analytics Data: Information collected through cookies, web beacons, and similar technologies to analyze usage patterns and improve our Service.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service, including customer support and technical assistance.
• Process transactions and send you related information, including invoices and payment confirmations.
• Send you technical notices, updates, security alerts, and administrative messages.
• Respond to your comments, questions, and requests for customer service.
• Analyze usage trends and preferences to enhance user experience and develop new features.

Third-Party Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Analytics Services: Google Analytics, Cloudflare Analytics, and Facebook Pixel to understand how users interact with our Website and Service.
• Payment Processors: Stripe and PayPal to process subscription payments securely. We do not store complete credit card information on our servers.
• Cloud Hosting: All data is stored on secure servers located in Canada to ensure compliance with Canadian privacy laws.

Data Retention

We retain your personal information and Client Data for as long as your account is active or as needed to provide you the Service. Following account termination, we will retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements. You may request deletion of your account and associated data by contacting us at support@workzen.io.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Portability: Request access to the personal information we hold about you and receive a copy in a portable format.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Objection: Object to our processing of your personal information for certain purposes.
• Withdrawal of Consent: Withdraw consent where we rely on your consent to process personal information.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security. All data is stored on Canadian servers with industry-standard encryption and security protocols.

International Data Transfers

While our primary data storage is in Canada, some of our third-party service providers may process data outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: