How to get a business phone number with ZenPhone
Open the Phone section and choose Get a Phone Plan to build your ZenPhone subscription: pick how many lines you need, then add your phone numbers and assign them to team members. Calls and texts run right inside WorkZen on web and mobile.
Running a business on your personal cell means every client has your number forever, and every dinner gets interrupted. ZenPhone gives your company real business lines that live inside WorkZen: calls, texts, voicemail, and history, all attached to the client records they belong to.
Build your plan
ZenPhone is a separate subscription from your WorkZen platform plan, sized to your team:
- Open the Phone section and choose Get a Phone Plan.
- Pick your Number of Lines (each line is a phone number).
- Add Extra Blocks if you expect heavy call volume; each block adds voice minutes and text messages on top of what's included.
- Consider the ZenPhone Max add-on per line for call recording, automatic transcription, AI call analysis, and voicemail transcription.
- Choose monthly or annual billing (annual and multi-line volume discounts apply) and continue to checkout.
If your account is new, WorkZen may ask you to confirm your phone before the purchase goes through: a Verify your phone window opens, choose Send code by text, type the code we text you, and click Verify. It is a one-time step. A brand-new account may also see Your phone line is being reviewed at the top of the numbers list for a few hours after purchase: incoming calls and texts work right away, and outgoing calls switch on as soon as our team approves the line.
Every line includes unlimited texting, monthly calling minutes, voicemail, caller ID, call forwarding, call waiting, and three-way calling. Current pricing is on the pricing page.
Add and assign numbers
With the plan active, the Phone section shows your line slots:
- Click Add Number and claim a number for each slot.
- Already have a business number? You can port it to WorkZen instead of claiming a new one.
- Assign numbers to team members, so each tech can have their own line, or share lines across the team.
- Set one number as the default for outgoing text messages (the numbers list warns you until you do).
Outgoing calls, and any call-flow forward to an outside number, are limited to your company's country (the US and Canada count as one region), and premium-rate numbers are always refused. Need to call another country for your business? Contact support and we can enable it for your account.
Where calls and texts happen
- Web: the Phone section has a dialer, call history, voicemails, and your messaging inbox.
- Mobile: the WorkZen app rings wherever you are, with the same history and messaging.
- Desk phones: register SIP desk phones and softphones to ring on real hardware. See connecting VOIP desk phones.
- Routing: decide exactly how inbound calls behave, business hours, menus, ring groups, voicemail, with call flows, and answer around the clock with the AI Receptionist.
Numbers without an active subscription are released after 30 days. If your plan lapses, renew before the window closes; a released number may be gone for good.
Step by step
- 1
Build your phone plan
In the Phone section, choose Get a Phone Plan. Pick your number of lines, any extra voice and text blocks, and optional add-ons like ZenPhone Max.
- 2
Add your numbers
Click Add Number to claim a number for each line slot on your plan.
- 3
Assign and set defaults
Assign numbers to team members and pick your default number for outgoing text messages.
Frequently Asked Questions
This article answers:
- How do I get a business phone number?
- What is ZenPhone?
- How much does a WorkZen phone line cost?
- What happens to my number if I cancel my phone plan?
- Why does WorkZen ask me to verify my phone before buying a line?
- Why can't I forward calls to an international number?