Set your company work hours
Go to Settings > Work Hours, pick a quick preset or set each day individually, and save. Work hours are company-wide and control online booking availability, what the AI receptionist says about your hours, and when the time clock auto-closes entries.
Work hours are one setting that four different parts of WorkZen read. Getting them right early saves you from a client booking a 3:00 AM appointment.
Set your schedule
Go to Settings > Work Hours. The page has two halves.
Quick Presets applies a whole week in one click:
| Preset | Schedule |
|---|---|
| Monday - Friday (9 AM - 5 PM) | Weekdays only, weekends closed |
| Monday - Saturday (9 AM - 6 PM) | Six days, Sunday closed |
| 24/7 Operation | Every day, around the clock |
Custom Schedule lets you fine-tune each day. Every day has a Working toggle, a start time, an end time, and a 24 Hours switch for days you never close. Copy to all days pushes one day's times onto the rest of your working days, which is the fastest way to handle "same hours every day except Friday".
Click Save Work Hours when you are done. The button only lights up once something has changed.
Work hours are company-wide. There is no per-person schedule and no time-off calendar, so a technician's individual availability is not tracked here.
What work hours actually control
This is the part worth knowing, because work hours are quieter than they look.
| Feature | How it uses work hours |
|---|---|
| Online booking | The website widget and the WordPress connector only offer slots inside your hours when booking availability is set to work hours instead of 24/7 |
| AI receptionist | Your open days and times are handed to the AI receptionist so it can tell callers when you are open |
| Time clock | Entries left running are auto-closed about two hours after your closing time, instead of at midnight |
| Call flows | Business-hours routing in a call flow reads the same schedule |
What work hours do not do: they do not block you from scheduling a visit at any hour you want. The Scheduler is deliberately unrestricted, because emergency calls do not check the clock. Work hours shape what the outside world can book, not what you can dispatch.
Step by step
- 1
Open Work Hours
Go to Settings > Work Hours. You can also reach it from the Work Hours tab on your company profile.
- 2
Start from a preset
Under Quick Presets, pick Monday - Friday (9 AM - 5 PM), Monday - Saturday (9 AM - 6 PM), or 24/7 Operation.
- 3
Adjust individual days
Under Custom Schedule, toggle Working for each day and set the start and end time, or switch a day to 24 Hours.
- 4
Save
Click Save Work Hours. The button stays disabled until you actually change something.
Frequently Asked Questions
This article answers:
- Where do I set my business hours in WorkZen?
- How do I set different hours for each day?
- How do I mark my company as open 24/7?
- Can each team member have their own work hours?
- Do work hours stop me from scheduling a visit after hours?
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Still have questions?
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