Review and correct timesheets
Open Time Tracking, filter the date range, and click any entry to open it: the day's visits with drive and on-site time, a comment thread, and an Edit entry button. Every edit requires a reason and is stamped on the entry. Employees can edit their own entries for 7 days; managers can edit the current and previous month. If someone never clocked in at all, a manager adds the day with the Add entry button.
Timesheets are only useful if you trust them. WorkZen's model is simple: exact punches, corrections with reasons, and badges that show where a human or the system touched the record.
Read the timesheet
Time Tracking in the sidebar lists every entry: Date, Name, Clock In, Clock Out (or Still clocked in), Duration, and Status. Filter by employee name and date range (default: last 30 days); the summary shows total entries and total hours for the filtered period. All times display in your company timezone. Seeing the whole team requires the View Time Tracking permission (Manage Time Tracking includes it); otherwise you see only your own entries.
Open an entry: the day at a glance
Click any entry to open it. The top row shows Clock In, Clock Out, Duration, Drive time and On site. Below them, the Day timeline draws the shift as one bar from clock-in to clock-out, with each visit laid over it: an amber block for the drive and a solid block for the time on site. Visits lists every visit the person worked during the shift with its status and its own drive and on-site time.
The times come from the visit itself, not from a guess. Drive time runs from the moment the technician sent the on-my-way notification (the visit turns Dispatched) until they tapped Start Visit (In Progress). On site runs from Start Visit until the visit is completed. A visit the technician never moved through those steps shows on the list but adds nothing to the totals, and an entry that is still open draws the bar up to now.
The entry opens on the Info tab; switch to the Comments tab to type in Add a comment... and click Add Comment to leave context on the entry ("lunch not clocked", "waited 40 min for the customer") without touching the times and without a reason. Entries with comments show a small count in the Status column of the list.
Correct an entry
Open a completed entry and click Edit entry to open Edit Time Entry. Adjust the clock-in or clock-out, write the mandatory Reason for Edit, and save. The entry then carries an Edited badge and a "Previous Edit" line naming who changed it and when, which is the audit trail. Deleting an entry works from the same dialog and cannot be undone.
Two rules decide who can fix what. Both permissions live under the Time Tracking group in Users > Manage Roles:
| Who | Permission | Can edit |
|---|---|---|
| The employee (own entries) | Manage Own Time Tracking | Within 7 days of clock-in |
| Managers and admins | Manage Time Tracking | Anyone's entries from the current and previous month |
An entry that is still running cannot be edited; the employee clocks out first, then the times get corrected.
Add a missing entry
When someone never clocked in at all, there is nothing to correct, so a manager adds the day by hand. Click Add entry at the top of Time Tracking (it only appears with the Manage Time Tracking permission). In Add Time Entry, pick the Team member, set both Clock In and Clock Out, write the Reason, and click Add.
A manual entry is always complete (both times are required), cannot end in the future, and cannot overlap another entry for that person. It shows up with the Edited badge and your name as the editor, so payroll can tell it apart from a real punch.
Auto-closed entries
Forgot to clock out? WorkZen closes open entries automatically about two hours after your work hours end, and marks them Auto-closed. The weekly routine: filter the period, scan for the badge, open each one, set the real clock-out, and write the reason. Punches made offline on mobile keep their real time and sync when the phone reconnects.
There is no submit-and-approve workflow, by design. Review and correct is the model: the badges tell you which entries were touched and why, which is what payroll actually needs.
Setup, permissions, and the mobile clock live in set up time tracking.
Frequently Asked Questions
This article answers:
- How do I edit a time entry?
- How do I add a time entry for an employee who forgot to clock in?
- Can a manager create a time entry manually?
- How do I approve my team's hours?
- What does the Auto-closed badge mean?
- Why can't I edit a time entry?
- How much of a shift was driving versus on site?
- Can I add a note to a time entry without editing it?